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Level 2 IT Support

Exclusively Remote Gibor Group
3 days ago
Full-time
Remote
United States
IT Support & Help Desk

Introduction

Remote (within South Africa)

Working Hours:
10:00 AM – 6:00/7:00 PM EST (4:00 PM – 12:00/1:00 AM SAST)

We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments.

Duties & Responsibilities

Key Responsibilities:

  • Provide Level 2 technical support across desktop and server environments
  • Manage and maintain Windows Servers and virtualization platforms
  • Support and administer Active Directory and Office 365
  • Monitor and manage backup systems across multiple platforms
  • Troubleshoot technical issues and provide timely resolutions
  • Assist with desktop support when required

Desired Experience & Qualification

Requirements:

  • 2–4 years of IT support experience
  • Strong knowledge of Windows Server environments
  • Experience with virtualization and backup solutions
  • Proficiency in Active Directory and Office 365
  • Solid troubleshooting and problem-solving skills