Business Intelligence Analyst

TFS is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries. As the leading subject matter experts in mission critical capital assets specific to the warehousing and distribution of goods, TFS is a key supply chain partner for the customers we serve. 

TFS is a leading provider of comprehensive, full life-cycle fleet management for material handling industries. Based in Perrysburg, OH, TFS provides a broad range of single-source, brand independent solutions to streamline warehousing and materials management operations.

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay based on experience. 
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Business Intelligence Analyst plays a key role in supporting the sales, finance, and customer service teams by transforming data into actionable insights. This individual contributor role helps identify untapped sales opportunities, supports customer onboarding (including data migration), and creates reports on pipeline metrics, sales velocity, and performance.

As internal Salesforce experts, the BI team partners with IT to implement enhancements, ensure data quality, and educate users on best practices. The role may include occasional customer-facing engagements, such as demos or on-site visits. We're looking for a self-motivated, detail-oriented team player who thrives in a dynamic environment, balances multiple priorities, and contributes to an outstanding customer experience.

Key Job Responsibilities:

• Support Sales and Finance teams by developing dashboards, validating data, and delivering actionable insights.
• Analyze customer and fleet data to identify trends and support solution-based sales strategies.
• Build and maintain reports using Salesforce and other tools to serve internal teams and customers.
• Collaborate on cross-functional projects, including data imports, migrations, and business initiatives.
• Ensure data integrity through ongoing validation, clean-up, and maintenance activities.
• Conduct training sessions for team members and customers on systems, tools, and best practices.
• Prepare presentations and communicate findings effectively to stakeholders.
• Interface with IT to support system enhancements and resolve technical issues.
• Travel occasionally (less than 10%) to customer sites as needed.
• Other duties as assigned

*This job description is subject to change at any time.

Job Requirements:

• Bachelor’s degree required; background in statistics, finance, data analytics, or related field preferred.
• Proficient in Microsoft Excel, Word, and PowerPoint; Sales Force experience is a plus. 
• Strong attention to detail with excellent organizational skills.
• Customer-focused with the ability to communicate insights clearly.
• Collaborative team player who can also work independently with minimal guidance.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to sit or stand; frequently use hands to type, maneuver, handle, or feel; and talk or hear. The employee may need to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a remote setting, with co-workers working virtually and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate. 

TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.