Network Technician II

Primary Roles & Responsibilities:

• Lead the installation, configuration, and management of network components, ensuring adherence to organizational and industry standards.

• Conduct in-depth analysis of complex networking problems using expert-level diagnostic tools, while following organizational guidance.

• Identify and implement optimal solutions for network faults, utilizing logistical support, and escalating issues to senior technicians or management when necessary.

• Configure and maintain firewalls, VPNs, and remote access solutions to ensure secure communications within the network.

• Monitor, test, and respond to network performance issues using advanced diagnostic tools (Putty & Wireshark).

• Oversee hardware and software upgrades aligned with organizational specifications and client requirements.

• Maintain clear and precise documentation for network projects, configurations, and technical specifications while ensuring accuracy in record-keeping.

• Provide high-level technical support and training to clients, promoting effective communication and adherence to organizational procedures.

• Maintain a proactive approach by anticipating networking needs and problems, resolving issues independently.

• Transport necessary materials and equipment to client sites for the successful deployment of networking solutions and support.

Knowledge, Skills, Abilities:

• Proficient in installing, servicing, configuring, testing, and troubleshooting network systems across multiple environments.

• Advanced knowledge of networking concepts, including IP protocols, routing protocols, and performance-affecting factors.

• Strong familiarity with firewalls, VPNs, and remote access security principles.

• Comprehensive understanding of networking hardware such as routers, switches, and cabling systems.

• Expertise in using IT diagnostic equipment and techniques to troubleshoot network issues.

• Highly organized with a thorough and methodical approach to tasks.

• Strong verbal and written communication skills, capable of conveying technical information clearly to diverse audiences.

• Capability to recognize when escalation is necessary and effectively determine the proper avenues for assistance.

• Valid Driver’s license may be required.

• Capability to carry up to 30 lbs. and lift up to 50 lbs., including climbing ladders and working from heights.

Education Requirements:

• Associate degree or certification in a technology services/technical discipline, or equivalent advanced work experience.

Experience Requirements:

• 5+ years of professional experience in Networking and Telecommunications, demonstrating a proven track record in diverse environments.